CHANGES WE'RE MAKING AT HOCKING HILLS CABINS
In recent weeks, the world as we know it has changed in many ways. Surreal is an understatement, but with time and everyone practicing social distancing, we will beat this public health crisis together. We have taken some additional measures to ensure the health and safety of both our staff and our guests.
Here are some of the things you may notice being different the next time you stay with us.
We believe that planning ahead and knowing what's available to you will give you the peace of mind you are looking for during your next vacation!
NO CONTACT CHECK IN/OUT
We know that your check-in experience is important to you. Many of you love to see our front desk team year after year. However, during these unprecedented times, we've decided to do a "no contact" check in and check out experience. Instructions on how to do so will be outlined in your confirmation email.
We've always gone above and beyond where cleanliness is concerned and will continue to do so; Due to the covid-19 crisis we have experienced rate increases in our supplies and the time to clean a cabin has increased as well. We have decided to add a cleaning fee ($30) to all new reservations to help absorb some of the cost increases. We hope you understand and we want to be your close, clean and safe place to get away. Ensuring you feel comfortable, safe and happy is our top priority!
SAFTY FOR STAFF
We want to do our best to keep all of our staff as safe as possible and we know that you would want to do your part as well. We have made the decision to no longer provide bed linens to guests; this decision has been made in an effort to keep staff from being exposed to additional risk. We will no longer be providing bed linens(Queen), blankets, and quilts. We have determined that we cannot safely launder these items after every guest, we hope this helps you feel more comfortable knowing that we are doing our best to keep you safe. Please find more information on this new standard in your confirmation.
We truly miss welcoming guests and cannot wait to give you the time away and space you need to relax, renew and refresh in the Hocking Hills. As challenging as this has been, we are hopeful that things will turn around soon, and we can be your place to get away once more!
Sincerely, Steve & Barb